Contact Centre Consultancy

Belbin Team Roles Profiling

Before working on the development of your team, you need to understand the make up of the team. Belbin team roles identifies strengths and weaknesses within a team, enabling those teams and their individuals to best contribute to their team.

Contact us to discuss how Develop Life can offer Belbin assessments in-house, with our simple 3-step approach.

Capabilities

Drawing on our experience, we now offer consultancy services in:

• Developing quality structures and processes
• Developing robust management frameworks
• Developing Key Performance Measures, reporting structures, monitoring systems and more
• Workforce Management, including forecasting, scheduling, real time management
• Change Management
• Competency frameworks
• Recruitment and Succession Planning
• Assessment centres and behavioural measurement systems
• Reward and recognition programmes
• Motivation and retention strategies
• Cultural change initiatives.

Recent Successes

• Offshore Service Partner support for the delivery of all sales and service processes and change initiatives to support successful delivery of customer service and sales for major UK brand (2011-2013 India, South Africa and Philippines - Telecoms)
• Key input into a contact centre procurement project for a London council and the transition of services from one service provider to another (UK - 2013-2014 - Local Authority)
• Interim contact centre consultancy for leading client operations in Ireland, USA, UK and Egypt, all of which achieved goals of improved quality and increased performance through the introduction of a coaching culture (Various locations - Telecoms)