People | Project | Knowledge | Engagement

Your customers demand better - a better experience, their choice of service channels and easier ways of doing business. Achieving this means your people adapting to this new world of challenge and opportunity. Whatever your operating model or technology, it'll be your people who make it work.

At Develop Life, we have three decades' experience working with businesses like yours to achieve your key business objectives. Our experience will enable your future success, and that success happens through deep people engagement, working at all levels of your organisation to bring your Vision to life. Our Mission is to engage your people with your service, sustainability and environmental Values to ensure the optimum overall experience with the lightest touch.

Principal Consultant Peter Venn works with a network of trusted professionals with experience in all areas of people, process, technology and operational management, and in key sectors of IT & Telecoms, Utilities, Banking & Finance, Automotive, Government and Travel. This gives you the assurance that we will deliver on your business goals every time.

Our corporate responsibility extends to helping non-profit start-ups, global education initiatives and professional industry bodies. Recently, Peter relaunched his new learning resource, BusinessPotential, building on our principle that learning is so important, and so necessary for personal development and growth, that access to learning must not depend on depend on your income. He's currently growing his library of completely free career development courses here.

Programme and Project Management

We work on business-critical projects to ensure you keep ahead of the competition, whether through an enterprise software implementation, a strategic Target Operating Model, a People Development initiative, a strategic Change Management or a service migration.

Our experience of the outsourcing and offshore BPO markets Delivers your project on time and to budget.Read more →

Knowledge Management and elearning

Linking personal learning with practical, "one-click" access to information, quickly builds employee confidence and productivity.

We create a range of complete elearning courses, specialising in Contact Centre roles, that integrate into your Learning Management System - and also providing free access for individuals through our Corporate Responsibility initiative.Read more →

People Development and Engagement

Our bespoke People Learning, Development and Engagement programmes enable your people to truly represent your Brand and achieve your business objectives.

Programmes can be tailor-made to your specific needs and be delivered in-house or in a blend of part-classroom, part elearning and part "On the Job" experience that completely connects the learning with its application at work.Read more →

Contact Centre Consultancy

We have a successful track record in new operational set-ups, business transformation, outsourcing, operational recovery and performance improvement initiatives.

With experience in Utilities, Banking and Finance, Travel, Telecom, Automotive and the Public Sector, we have engaged on outbound and inbound Customer Services and Sales operations for both B2B (Business to Business) and B2C (Business to Consumer).Read more →

Omni-Channel Customer Service

Organisations that do not embrace multi-channel and omni-channel service delivery will die. We understand developments in customer demand and can help businesses like yours to increase business while reducing cost by engaging with emerging technology and incentivising your customers to self serve with your own Omni-Channel Service Delivery Strategy.

Creating the customer motivation to channel shift, whilst enabling your people to serve in a variety of media, will help you to future-proof your organisation.Read more →

OffShore and Shared Service Strategies

We have learned and overcome the cultural challenges of offshore service delivery and have experience in India, South Africa and the Philippines.

Our people-centric approach engages with different cultures, encouraging the best collaboration for success, whilst we also have a track record in creating optimal operational performance, whether it be purely outsourced or a co-sourced/Shared Service operation.Read more →

Recent Case Studies

Here is a brief selection of recent projects, led by, or with significant contribution from Peter Venn, our senior consultant.

Service Partner Procurement

Omni-Channel Service Partner Procurement

End to end procurement & set-up of a Contact Centre delivery partner for a high profile London Council

Full-size image
Customer Service setup for a new bank

Customer Service Set-up

Leading a strategic customer service set-up for a new UK Bank

Full-size image
Off shore service partner management

Off-Shore Service Partner Management

Ensuring quality & customer experience for a major Telecom Brand through delivery partners in India, S. Africa and the Philippines

Full-size image
Global CRM rollout

Global CRM Rollout

Developing strategy for a blended learning solution to support the implementation of a key-critical CRM system

Full-size image

Chat Bots for contact centre agent support

Learn how we worked with a leading global travel firm to provide a chat bot help system to support 3,500 resort reps in over 120 destinations. More...

Our free learning collaboration is relaunched

We've relaunched, in memory of friend and colleague Dr Tahir Khan, built on the principle that learning is so important, and so necessary for personal development and growth, that access to learning can't depend on your income. 100% funded by Develop Life, we curate some of the best free learning courses on the internet, along with associated articles, quizzes and downloads. We also offer free access to online development courses to individuals and small businesses. Go there...

Develop Life - a Good Business Charter company and a Service Excellence winner in the Innovation and Excellence Awards, 2024

We're delighted and proud that Develop Life has been accredited as a member of the Good Business Charter, by achieving high standards of responsible business behaviour, including:

  • Commitment to Customers
  • Treating the environment with respect.

Develop Life - a Good Business Charter accredited company Service Excellence Award Winner 2024

What People Say

Simon Durtnal - Transformation Director at HGS - Hinduja Global Solutions/FUJITSU

Peter's skills can be justified through his involvement in numerous diverse projects he has helped to deliver successfully throughout a major global transformational change programme. His professional approach, calibre and ability to complete and deliver projects and workstream have been exceptional. Overall Peter is an exceptional individual and one that will contribute greatly to any change programme.

Helen Marsh MCIPD, Director at Creative HR (Consultancy)

Peter's creative interpretation of contact centre induction and training was an inspiration to me. His knowledge of NLP is a definite bonus. His reputation for delivering excellent quality to tight deadlines went before him. He is always personable and adds a definite sparkle of motivation with his engaging style of presentation and humour.

Sue Hancox - Independant Contact Centre Consultant

Peter is the consummate professional.He is passionate about everything he does, has an energy that is contagious and a depth of knowledge of training and the training arena that is difficult to match. Peter is also incredibly loyal and supportive, you can ask Peter to undertake an activity and know that it will be completed with flair, within time constraints and tick all of the right boxes, both for the business and the individual. It's been my absolute pleasure to work with Peter on a number of projects in a number of different companies and I would recommend Peter and his work without any hesitation, he's one of the 'Good Guys.

Paul Scott - Managing Director at 3wks

Peter worked with us on a large scale learning and development work stream in India. The work was very demanding and required Peter to collaborate with several senior stakeholders in the business to create a management development programme for a national 4G service provider.

Peter's work was exceptional. He quickly gained the respect of the client and delivered a highly innovative and effective 5 day intervention.

Peter's a true team player and consistently delivered quality contributions to both his own and other work streams. I would have no hesitation in recommending Peter for similar work.

Dave Hopkins - Principle Consultant at Comspective Limited

Peter has been working with our team since 2008 providing his expert knowledge and experience over a number of assignments. Peter is high respected both by his work colleagues and with clients and is a valuable asset to our business.

I would highly recommend Peter for any client assignments and can assure a successful delivery with the highest quality of assurance against his work.

Mike Gurner MLPI, MCT - Head of Training, Quality and Knowledge Management at The Open University

I've worked with Pete on and off for almost fifteen years now, and he's one of the most reliable, committed, genuine and likeable people I know. He dedicates himself fully to whatever task he's involved with, and his charm, sense of humour and charisma will make sure that he brings people with him.

Cristina Goanta - Planning Transformation Programme at Westminster City Council

Peter is a great leader, who brings together deep understanding of the Contact Centre Industry, excellent people management, a creative mindset & problem-solving skills of consulting.

Our goal is to ensure our customers will receive a positive, efficient and consistent Customer Service experience and Peter was fully involved in selecting the new Contact Centre Partner, defining and driving the standards & performance. Very results driven and upbeat, he always gets creative with ideas & opportunities and challenges traditional practices. Bringing his coaching experience in providing support and direction within a changing environment, it was very easy for him to engage and align all the stakeholders.

It was a great pleasure having the opportunity to work directly with Peter.

#5 in "Most influential people in the industry" - 2014 - Peter Venn

"Most of the people on the top 10 list work for large organisations and can rely on their co-workers for many of their votes. It is therefore a testament to his character that Peter Venn appears so high on the list despite his role as an independent consultant. Peter was one of the very first people I met when I joined the industry and the training sessions he did with me & my colleagues in the early 1990s still inspire me to this day."

Peter is one of those people that everyone enjoys working with. His passion is contagious and his desire to get the best out of himself and others is undoubtedly a key reason why he ranked so highly in the voting. As one of the voters said "Peter is the guy you always want on your team".